Loyaltybuild winning customers, building brands

Loyaltybuild Update

Wednesday, 12th  March 2014

Loyaltybuild is pleased to confirm, with approval from the Office of the Data Protection Commissioner, that we have recommenced trading in Norway and Sweden following the recent criminal cyber-attack on our business. We are continuing to work with our valued clients to bring our other loyalty programmes back on line. 

During November, we ceased taking bookings on our websites and in our call centres to enable our external data experts to complete their investigation into the cyber-attack. This also allowed us the time to put into place additional protections and certifications to assure our clients’ customers of the highest degree of confidence when booking with us in the future. 

Loyaltybuild has made significant investments in its systems and infrastructure, implementing the most up-to-date technologies and payment processes to ensure all transactions are secure. Our system has recently received PCI Level 1 compliance, which was independently audited and certified.  Loyaltybuild has now achieved the highest possible standard when it comes to global security regulations, designed to protect payment card information during and after a financial transaction. 

We would once again like to express our sincere apologies to our clients and their customers for the distress and inconvenience caused.  We look forward to getting back to doing what we do best – providing really great holiday breaks to the Irish and Scandinavian markets.

For media inquiries only please contact Edel O’Connell at Fuzion Communications on 086 7887318.

 

Reference: The PCI Security Standards are technical and operational requirements set forth by the PCI Security Standards Council (PCI SSC) to protect cardholder data. The standards apply to all organizations that store, process or transmit cardholder data.

System Security Incident

Monday, 18th November 2013

An Open Letter from Peter Steenstrup, General Manager, Loyaltybuild:

We at Loyaltybuild understand the deep concerns consumers have over the safety of their personal information, and we are sorry for the distress caused by the criminal attack on our business and our clients’ customer data.

The Irish market is extremely important to us, as this is where we founded our business. We currently employ 50 people in Ennis.  Since 1999, we have been bringing our short hotel breaks, beloved by Irish families, to the Irish public.

We, together with our clients, have made the decision to cease taking bookings on our website and over the phone. We have done this to enable our external data experts to complete their investigation into the attack and to put into place the necessary protections to give our clients’ customers the highest degree of confidence when booking with us in the future.

All our clients are being provided with full details of their impacted customers and how they were affected.  These customers have been, or are in the process of, hearing from our clients in this respect.  In addition, we have taken steps with our payment processors to ensure that banks and credit card companies can take precautions to protect customers’ card information.

As you can imagine this crime has a significant impact on all of us, including our clients and their customers, our suppliers and staff.  Please be assured that each member of our team is working tirelessly to rectify this situation.

Right now we are working around the clock with our clients, the Data Protection Commissioner and the Gardaí to learn from this, help bring the criminals to justice and make sure that this will never happen again.  We want to get back to doing what we do best, providing really great holiday breaks to the Irish market, sustaining and growing jobs and generating valuable revenue for the Irish tourism industry.                                                                                                                                                                              

We would once again like to express our most sincere apologies to our valued clients and you their customers for the distress and inconvenience caused by this act and to thank you for your continued understanding and support as we investigate and respond to this crime.

Peter Steenstrup

General Manager
Loyaltybuild

 

Thursday, 14th November 2013

An Open Letter from Peter Steenstrup, General Manager, Loyaltybuild:

We understand the concerns consumers have over the safety of their personal information, and we deeply regret any distress caused by the criminal attack by an unknown third-party.  We are committed to providing as much information as we are permitted and as quickly as possible, however, this incident is the subject of a serious investigation by the Garda Bureau of Fraud Investigation and we are not permitted to discuss specific details of the breach.    

We have ceased taking bookings on our website and over the phone. We have done this to enable our external data experts to complete their investigation into the attack and to put into place the necessary protections and certifications to give our customers the highest degree of confidence when booking with us in the future.

Our investigation has shown that the breach was quite sophisticated, so it is vital that we work carefully not only to identify potential risks to consumers but also to preserve the evidence that will help the law enforcement authorities identify the perpetrators.

During the course of the significant investigation thus far, evidence suggests that separate batches of information have been compromised. As these have been discovered, we have been informing the Office of Data Protection Commissioner in Ireland and the other necessary authorities as well as our clients for whom we operate the Loyalty and Incentive schemes.

All our clients are being provided with full details of the impacted customers and how they were affected.  Affected customers have been or will be hearing from our clients in this respect.  In addition, we have taken steps with our payment processors to ensure that card issuers can take precautions to protect customers’ card information.

At Loyaltybuild we are doing our utmost to act quickly so that customers can be informed and any risks can be minimised.

On behalf of Loyaltybuild, I would like to thank you for your continued understanding as we investigate and respond to this crime. 

Peter Steenstrup,

General Manager

Loyaltybuild

 

Monday, 11th November 2013

As part of our ongoing investigation, into a system breach identified last month, Loyaltybuild has discovered that it has been the victim of a sophisticated criminal attack.

We have advised the Data Protection Commissioner of Ireland (DPC) of this new information and the Gardaí has also been notified.

We are working around the clock with our security experts to get to the bottom of this and to further enhance our security in order to protect our valued customers, who are of paramount importance to us.

From the moment we first detected a suspected security breach on Friday, October 25th we immediately engaged the services of an expert forensics security team and have worked tirelessly to try to rectify this situation.

The DPC and the Gardaí will be kept informed of any further developments.

As the safety of our customer data is of utmost importance to us we immediately informed our clients of this new development so they could put their own processes in place to inform customers of any potential compromise to their data.

Unfortunately, the threat of cyber-attacks is increasingly becoming a reality of doing business today and Loyaltybuild would like to sincerely apologise for any distress or inconvenience caused.

We would, once again like to reassure our valued customers that we are taking every necessary action to rectify this issue and ensure the safety of all of our customer’s data.

For customer queries please call the Loyaltybuild Helpline on 065 686 5200. The helpline is open Monday to Sunday from 9am to 8pm.

For media inquiries only please contact Edel O’Connell at Fuzion Communications on 086 7887318

About Loyaltybuild

Loyaltybuild – creators and managers of innovative loyalty programmes

Loyaltybuild is an international loyalty marketing company, headquartered in Ireland. Established in 1999, we partner with leading companies across Europe in many sectors, to create, manage and deliver innovative customer loyalty programmes to help build businesses and brands.

The objective of Loyaltybuild is to enable our partners to reward and retain their existing customers and to win new ones, using thousands of holiday and leisure offer options at 'one superb price'.

Over 3.1 million Europeans have availed of our reward breaks and we have helped major companies achieve their 'loyalty-build' objectives, generating over €1.75 billion in the process.

Loyaltybuild

  • Is a proven, managed, multi-dimensional programme that is building customer loyalty for leading business and brands throughout Europe and beyond.
  • Enables partners to offer their customers thousands of holiday options, at one brilliant price, as a reward for their ongoing loyalty.
  • Offers a world of 'one price' travel possibilities that is easily communicated to customers.
  • Is backed by sophisticated web, booking engine and database technologies, designed for large-scale campaigns in one or more languages.
  • Has relationships with multi-lingual call centres that supports all of our programmes including the handling of bookings and other requirements.
  • Involves no set-up, administration or management charges, so no need to purchase software or invest in loyalty cards, staff, administration or management of the programme.
  • Programmes are partner-branded, with Loyaltybuild managing and administering the programme in the background (at no cost).  The partner's brand is what always shines!