Our approach is simple. We work with our clients to develop leisure break
propositions that are tailored to our clients’ objectives, their marketing channels
and their customer engagement strategies. Behind every Loyaltybuild programme
is a highly sophisticated management and support system - it's why we can deliver
large-scale loyalty for a diverse range of businesses in multiple European markets.
We create programmes tailored to achieve your specific loyalty objectives. There is no standard formula. We can accommodate a variety of loyalty models: whether a stand-alone loyalty proposition using Loyaltybuild leisure breaks as your sole customer reward or as part of a wider loyalty offering.
Examples of our most popular programmes include:
We project manage all the creative, administrative and fulfilment activities for your leisure reward programme. This includes a dedicated Account Manager who will work directly with you to tailor your programme to your brief, advise you about our latest product offerings, and work with you to plan your communications.
Together with your dedicated branded website available via internet, tablet or smartphone, we provide a fully serviced call centre service. Fully trained in your proposition and brand tone of voice, our multilingual service teams will handle all your bookings and administration seamlessly and efficiently.
To get ahead is one thing; staying ahead is another. As part of our service, we conduct regular customer and market research to track our performance against pre-agreed customer satisfaction targets, net promoter scores and service levels. This, together with monthly in-depth pricing analysis by city and region ensures that your customers have access to the right products at the right time with the best price all year round.
Flexibility is central to our approach and key to ensuring that our programmes meet your needs. We work with you to tailor our commercial model to ensure that your business achieves its specific objectives.